Cancellation policy

FNDMNTLS™ Purchase Options & Cancellation Policy

Last Updated: November 1, 2026

At FNDMNTLS™, we believe customers should understand their purchase options, payment obligations, and cancellation rights before completing an order.

This policy explains how purchases are processed, when cancellation requests may be accepted, and how preorders, refunds, and fulfillment delays are handled.

Please review this policy before placing an order.

1. Standard Purchases

Most merchandise available through FNDMNTLS™ is sold as a standard, one-time purchase.

When you place an order, payment is collected through the payment method selected at checkout.

Most regular merchandise orders ship within 1–3 business days after payment confirmation.

Processing time does not include shipping carrier transit time.

Customers are responsible for reviewing product details, sizes, colors, quantities, and shipping information before completing checkout.

Only products explicitly labeled Preorder are subject to preorder purchasing conditions.

2. Payment Options

FNDMNTLS™ accepts the payment methods displayed during checkout.

Available payment methods may include credit cards, debit cards, digital wallets, and eligible installment payment services.

Payment availability may vary depending on the customer’s location, purchase amount, and payment provider.

If a customer selects an installment or buy-now-pay-later service, that provider’s separate payment terms, eligibility requirements, and repayment schedule apply.

FNDMNTLS™ does not independently establish or modify repayment agreements administered by third-party financing providers.

All applicable purchase charges are disclosed during checkout before payment confirmation.

3. Free U.S. Shipping

Free standard U.S. shipping is automatically applied when the shopping cart reaches $50 or more.

No promotional code is required.

Orders below $50 are subject to the applicable shipping charges displayed at checkout.

International shipping rates are calculated separately.

For additional information, please review our Shipping Policy.

4. Standard Order Cancellations

Customers may request cancellation of a regular merchandise order by contacting FNDMNTLS™ as soon as possible after purchase.

Cancellation requests must be reviewed before approval.

Cancellation is not guaranteed once an order has entered fulfillment or has shipped.

If an order has not entered fulfillment, we will make reasonable efforts to accommodate the request.

If cancellation is approved, the applicable refund will be issued to the original payment method.

If an order has already shipped, the customer may request a return after delivery under our Return & Refund Policy, provided the merchandise is eligible.

No cancellation or restocking fee applies to an approved standard order cancellation.

Any cancellation or refund rights required by applicable law remain in effect.

5. Preorder Purchases

Certain FNDMNTLS™ products may be offered for preorder before their scheduled release or availability.

Only products explicitly labeled Preorder are considered preorder merchandise.

Preorder products may have different fulfillment timelines from standard merchandise.

The product page will communicate the estimated shipping or fulfillment timeframe when available.

Preorder purchases are considered final sale and are not eligible for standard preference-based cancellations, returns, or exchanges.

This includes cancellation requests based solely on a change of mind, size preference, color preference, or style preference.

Exceptions apply when merchandise is damaged, defective, incorrect, or when cancellation, refund, or other remedies are required by applicable law.

If we cannot fulfill a preorder within the promised timeframe, we will provide the required delay notices, cancellation options, or refunds.

6. Changes to Existing Orders

Customers who need to correct an order should contact FNDMNTLS™ promptly.

Requested changes may include:

• Shipping address corrections
• Size or color corrections
• Quantity adjustments
• Removal of an item

Changes are not guaranteed once an order has entered fulfillment.

If a requested change cannot be completed, we will explain the available options.

Additional charges or refunds resulting from an approved change will be disclosed before the adjustment is finalized.

7. Order Verification & Fraud Prevention

FNDMNTLS™ may review orders for payment authorization, inventory availability, and potential fraudulent activity.

We reserve the right to decline or cancel transactions when there is a legitimate concern involving payment security, inaccurate order information, or suspected fraud.

If an order is canceled after payment has been collected, the appropriate refund will be issued to the original payment method.

We may request reasonable verification before fulfilling an order when necessary to protect customers and prevent unauthorized transactions.

8. Out-of-Stock & Unavailable Merchandise

Occasionally, merchandise may become unavailable after an order has been placed.

If an ordered item cannot be fulfilled, FNDMNTLS™ will contact the customer regarding available options.

Depending on the circumstances, these may include:

• Waiting for an updated fulfillment timeframe
• Selecting an available alternative
• Canceling the unavailable item for a refund

Substitutions will not be made without the customer’s agreement.

Refunds for unavailable merchandise will be processed in accordance with applicable law.

9. Fulfillment Delays

Although most regular orders ship within 1–3 business days, occasional delays may occur because of inventory, logistics, holidays, or unusually high order volume.

If an order cannot ship within the promised timeframe, we will communicate material delays and provide the cancellation or refund options required by applicable law.

Customers may contact our support team for information about an outstanding order.

Estimated delivery dates are not guaranteed arrival dates unless expressly stated otherwise.

10. Refunds for Canceled Orders

When a cancellation is approved, refunds are issued to the original payment method.

Approved refunds are initiated within 5 business days, unless applicable law requires a shorter timeframe.

Financial institutions and payment providers may require additional time to post the funds to the customer’s account.

If a purchase was completed through an installment payment provider, refund adjustments may be processed according to that provider’s procedures.

Refunds required by applicable consumer protection laws will be handled within the legally required timeframe.

11. Returns After Shipment

Once merchandise has shipped, ordinary preference-based cancellation requests are no longer available through the standard pre-fulfillment cancellation process.

Eligible regular merchandise may instead qualify for return within 30 calendar days of delivery, subject to our Return & Refund Policy.

Preorder and clearly designated final-sale merchandise remain subject to their stated exclusions and applicable legal exceptions.

For return instructions, contact returns@fndmntls.co.

12. Subscriptions & Recurring Purchases

FNDMNTLS™ does not currently offer a general merchandise subscription program or automatic recurring product purchases under this policy.

Standard merchandise purchases are one-time transactions.

Selecting an installment payment method does not create a recurring merchandise subscription with FNDMNTLS™.

If subscription-based merchandise or recurring purchase options are introduced in the future, their payment schedules, cancellation conditions, and renewal terms will be disclosed separately before enrollment.

13. International Customers

International customers may have additional cancellation or withdrawal rights under the laws of their country or region.

Where applicable, these mandatory rights take precedence over conflicting provisions of this policy.

International return shipping responsibilities are described in our Return & Refund Policy.

Import duties, customs charges, and international shipping conditions are described in our Shipping Policy.

14. Customer Support

For purchase changes, cancellation requests, or questions about an existing order, contact:

FNDMNTLS™

Order Support: orders@fndmntls.co

Returns: returns@fndmntls.co

Website: https://www.fndmntls.co

Please include your order number and the email address used during checkout.

We will review your request and provide the available options based on your order’s fulfillment status and applicable policies.

FNDMNTLS™

Built to outlast the moment.

 

For additional inquiries email us below

info@fndmntls.co

5900 Balcones Drive STE 1000

Austin , Texas 78731