Refund policy

FNDMNTLS™ Return & Refund Policy

Last Updated: November 1, 2026

At FNDMNTLS™, customer satisfaction is an important part of our commitment to quality, service, and accountability.

We want customers to shop confidently and understand exactly what to expect if a purchase needs to be returned, refunded, or replaced.

This policy explains return eligibility, return deadlines, refund processing, preorder exclusions, and how we resolve damaged, defective, or incorrect orders.

Please review the information below before making a purchase.

1. Our 30-Day Return Policy

FNDMNTLS™ accepts returns on eligible regular merchandise within 30 calendar days of delivery.

The 30-day return window begins on the date the item is confirmed delivered.

For orders shipped in multiple packages, the return window for each eligible item begins on its individual delivery date, except where mandatory consumer law provides otherwise.

To qualify for a standard return:

• The return request must be submitted within 30 calendar days of delivery.
• Merchandise must be unworn, unused, and unwashed.
• Items must be in their original condition.
• Original product tags must remain attached.
• Original packaging should be included when reasonably available.
• Proof of purchase or a valid FNDMNTLS™ order number is required.

Items that do not meet these conditions may be ineligible for a standard return.

These conditions do not limit remedies for defective, damaged, or incorrect merchandise or other mandatory consumer rights.

2. How to Start a Return

To request a return, contact:

returns@fndmntls.co

Include the following information:

• Your order number
• The item or items you wish to return
• The reason for your return
• Photographs if the item arrived damaged, defective, or incorrect

Our team will review your request and provide instructions for the next steps.

All standard returns must be authorized before merchandise is shipped back.

Do not send merchandise to our business or mailing address unless we specifically provide that address as your return destination.

Returns sent without authorization or to an incorrect location may experience processing delays.

3. Domestic Returns — United States

For approved returns within the United States, FNDMNTLS™ provides a prepaid return shipping label at no additional charge.

Once your return is authorized, you will receive the appropriate return instructions and shipping information.

Customers must follow the provided instructions and send merchandise to the designated return location.

No restocking fee applies to authorized returns.

The original outbound shipping charge, if one was paid, is not automatically refundable for a standard change-of-mind return. Any refund of that charge will depend on the circumstances and applicable law.

4. International Returns

Eligible international orders may be returned within the applicable 30-day return window, subject to the conditions in this policy and any mandatory consumer rights.

International customers are responsible for return shipping costs for standard preference-based returns.

Customers should contact FNDMNTLS™ before sending merchandise internationally to obtain the correct return destination and instructions.

International customers may also be responsible for applicable return customs documentation and charges, subject to local law.

If merchandise arrives damaged, defective, or incorrect, we will review the issue separately and provide an appropriate remedy without imposing costs prohibited by applicable law.

5. Preorders & Final-Sale Merchandise

Certain FNDMNTLS™ products may be offered as preorders or specifically designated final sale.

Only products explicitly labeled “Preorder” are considered preorder merchandise.

Preorder purchases are final sale and are not eligible for standard returns or exchanges based on:

• Change of mind
• Size preference
• Style preference
• Color preference
• Other personal purchasing preferences

Products separately and clearly marked Final Sale before purchase are also excluded from standard preference-based returns.

These exclusions do not apply when merchandise arrives damaged, defective, or incorrect, or when applicable law requires a return, refund, cancellation, or other remedy.

A product being part of a limited release does not automatically make it final sale.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible after delivery.

Email returns@fndmntls.co with:

• Your order number
• A description of the issue
• Clear photographs showing the damage, defect, or incorrect merchandise
• Photographs of the packaging, if relevant

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances, this may include:

• A replacement item
• A refund
• Another appropriate remedy

Customers should not return affected merchandise until return instructions are provided.

Customers will not be charged return shipping or restocking fees for verified FNDMNTLS™ fulfillment errors or qualifying defective merchandise.

These protections also apply to preorder and final-sale products.

Nothing in this policy limits rights provided by applicable consumer protection laws.

7. Exchanges & Size Changes

FNDMNTLS™ does not offer direct exchanges for standard preference-based returns.

If you purchased an eligible regular item and would prefer a different size, color, or style, you may request a return within the applicable return window and place a separate order for your preferred replacement.

Replacement merchandise is subject to current inventory availability and pricing.

If an item is defective or incorrect, we may arrange a replacement as part of resolving the original order.

Preorder and final-sale merchandise is not eligible for standard preference-based exchanges.

8. Refund Approval & Processing

Once returned merchandise is received, our team will inspect it to verify compliance with the applicable return conditions.

Customers will be notified whether their refund has been approved.

Approved refunds are issued to the original payment method within 5 business days after approval.

Please note:

• Your bank or payment provider may require additional time to post the refund.
• Refund processing times may vary depending on the original payment method.
• Shipping charges are handled according to the applicable return circumstances and consumer protection laws.
• Merchandise that does not satisfy the standard return conditions may be ineligible for a preference-based refund.

If a return is rejected, we will explain the reason and any available next steps.

Refunds required by law will be processed within the applicable legal timeframe.

9. Non-Returnable Merchandise

The following products are generally excluded from standard preference-based returns:

• Products explicitly labeled Preorder
• Products clearly designated Final Sale before purchase
• Gift cards
• Personalized or custom-made merchandise, where the exclusion is lawfully applicable
• Merchandise that has been worn, washed, altered, or damaged after delivery
• Merchandise returned outside the applicable return window, except where legally required

These exclusions do not remove applicable rights concerning defective, damaged, incorrect, or undelivered goods.

10. Missing or Undelivered Orders

If your order has not arrived, please review the tracking information provided with your shipping confirmation.

If tracking indicates delivery but the package cannot be located, contact FNDMNTLS™ for assistance.

We may request order information or relevant shipping details to investigate.

Lost or undelivered orders are evaluated separately from ordinary preference-based returns.

Depending on the circumstances and applicable law, customers may qualify for a replacement, refund, or other appropriate resolution.

Please review our Shipping Policy for additional delivery information.

11. Order Cancellations

Customers who need to request cancellation should contact FNDMNTLS™ as soon as possible.

Cancellation requests are not guaranteed once an order has entered fulfillment or been dispatched.

Preorder purchases are final sale for standard preference-based cancellations, subject to any cancellation or refund rights required by applicable law.

If an order cannot be fulfilled or shipped within the legally required timeframe, we will provide the notices, cancellation options, and refunds required by law.

Approved cancellations will be refunded to the original payment method according to applicable processing requirements.

12. European Union & Other Mandatory Consumer Rights

Customers in the European Union and other jurisdictions may have mandatory withdrawal, cancellation, or refund rights that apply independently of our voluntary return policy.

Where applicable, EU consumers generally have 14 days after receiving eligible goods to exercise their statutory right of withdrawal without providing a reason.

For qualifying orders delivered in multiple shipments, the statutory withdrawal period generally begins when the final item is received.

Customers may notify us of their decision to withdraw by emailing returns@fndmntls.co.

Where required by law, refunds will include eligible standard outbound delivery charges and will be processed within the legally required timeframe.

Statutory withdrawal rights may be subject to lawful exceptions, including certain personalized goods.

Mandatory consumer rights take precedence over any conflicting provisions of this policy.

13. Return Policy Abuse & Fraud Prevention

FNDMNTLS™ reserves the right to investigate suspected fraudulent return activity, including altered merchandise, falsified claims, or attempts to obtain refunds for items not purchased from our store.

We may request reasonable documentation to verify a return or refund claim.

Any refusal or restriction will be consistent with applicable consumer protection laws.

Legitimate customers retain all applicable rights to refunds and remedies.

14. Policy Consistency

This Return & Refund Policy should be read together with our Shipping Policy and Terms of Service.

Shipping timelines, return eligibility, preorder classifications, and customer remedies are intended to be consistent across these documents.

If a provision conflicts with mandatory consumer protection law, the applicable law takes precedence.

15. Contact FNDMNTLS™

For return requests, refund inquiries, or assistance with an order, contact:

FNDMNTLS™

Returns: returns@fndmntls.co

Website: https://www.fndmntls.co

Please include your order number and relevant purchase information so we can assist you efficiently.

FNDMNTLS™

Built to outlast the moment.

Contact

For return assistance, contact returns@fndmntls.co or +1 (254) 654-1402.